BMG Music Service

Very recent­ly, I ordered 9 albums from BMG Music (eight were free!), but when I received them, one of them had been acci­den­tal­ly left out. Instead, I received an album which had a item # very sim­i­lar to the album I actu­al­ly ordered. This tells me two things: Ken­ny G has a Christ­mas album, and humans pack the albums for shipping.

I con­tact­ed the music ser­vice via their online con­tact form, inform­ing them in a con­cise man­ner what my sit­u­a­tion was. To para­phrase: “I received an album which I did not order (item #xxxxxxx), but I did not receive an album which I did order (item #yyyyyyy). I would appre­ci­ate any help you could pro­vide with this sit­u­a­tion. Thanks.”

That’s all. I did­n’t get mad, I was patient, I did­n’t bog them down with super­fluity, and I gave them all the infor­ma­tion that they would need (the order # [which was its own field and not part of my actu­al text] and the relat­ed item #s).

A day lat­er, I get an email back from a friend­ly rep­re­sen­ta­tive let­ting me know that my ordered album is on its way and that I may keep the album sent to me by mis­take. That is what I call good cus­tomer ser­vice. The mis­take was theirs, and they not only rec­ti­fied it but went above and beyond by allow­ing me to keep an album which I had­n’t ordered or paid for in any way!

So, my point is, would any­one like a Ken­ny G Christ­mas album?

2 thoughts on “BMG Music Service”

  1. I think there’s an SNL quote that has some­thing to do with this.

    “Ken­ny G has just come out with a Christ­mas album. That’s like say­ing “Hap­py Birth­day Jesus! I hope you like crap.”

  2. You know, I lis­tened to the album all the way through, and it makes for great ambiance. It’s cer­tain­ly not sing-along music (hav­ing no lyrics), but it is relax­ing to have going soft­ly in the background.

    That said, I doubt I’ll keep the album any­way. I’ve no use for ambiance when I have good music turned up loud quite often. :)

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Rick Beckman